Shipping FAQs


For local customers there is an option to collect Incredible products with no delivery charge from our bakery in Warkton, Northamptonshire, NN16 9XJ. Write NODEL in the coupon code box - this will remove any delivery charge and we will prepare the order for collection.

The current lead time for delivery is up to 7 working days from the day of the order. Working days meaning - Monday to Friday and not a Bank Holiday.
1. Is there a cut off time for ordering during the week?
You can request a delivery day in the 'Order Instructions/Comments' box when you place an order.
Cut off time for a Tuesday delivery is the end of day on the previous Tuesday. 
Cut off time for a Thursday delivery is the end of the day on the previous Thursday.  
Cut off time for a Friday delivery is 2pm on the previous Saturday.
Cut off times are subject to change.
The current lead time is up to 7 working days. Working days meaning - Monday to Friday. A working day is not a bank holiday.
2. Can I request a future date for delivery?

Yes, you can. Put the date you are requiring for delivery in the 'Order Instructions/ Comments' box before payment. We will arrange that for you but you must give at least 5 working days notice. Plus the date must be a Tuesday, Thursday or Friday. We only do deliveries on a Tuesday, Thursday and Friday.

3. Can I write a Special Message for the person receiving the box? 

Yes. Write the message in the 'Order Instructions/ Comments' box. This message will automatically go on the packing slip which will be in the box. 

4. How do I know that you are preparing my order?

You will receive an email saying 'Order Status has changed to In the Oven' & 'Order Status has changed to Awaiting Shipment' when we begin making your order. This means your order is leaving the bakery on that day with delivery on the next working day

5. I have received a Order Status Update to 'Awaiting Collection'. What does that mean?

'Awaiting Collection' means we are making the products in an order. Also that we are aware that the customer wants to collect the products from the bakery in Warkton. However, please do wait for a call or email from us before coming to Warkton for collection. 

6. Does your courier send alerts to let me know about delivery times? 

Yes. Your email address or mobile phone number will be used to send an alert from DHL giving you a 1 hour delivery slot on the day of delivery. 

7. How much does it cost for shipping?

Delivery charge breakdown.
Orders of £1 to £10 - £6 delivery charge.
Orders £10.01 to £20 - £5 delivery charge.
Orders of £20.01 to £34.99 - £3.50 delivery charge.
Orders £35.00 and over - Free Delivery.
8. Which company do you use for deliveries?
We use the DHL Express courier service to make all deliveries. Next day means delivery is on the next day following making the products. This does not mean delivery on the day after the order is received.
9. How long does it take to receive your items in the post?
DHL make deliveries for us to any destination in the UK with a next day delivery on Tuesday, Thursday and Friday. For Northern Ireland & the Highlands & Islands of Scotland we offer a 2 day service at the same cost as all other deliveries.
10. When do deliveries happen when there is a Bank Holiday?
Our courier does not collect or deliver on an English Bank Holiday so for instance on May Day week we will do deliveries using DHL on Wednesday, Thursday and Friday as we do a next day delivery. This ensures that the products always arrive fresh as a daisy.
11. Are items baked fresh the day they are shipped?
Yes. We ship all products fresh with a next day delivery.
12. Is it better to order during the week as opposed to Fridays, so that products are not held up on Sunday when there are no deliveries made?
If you order during the week you will get your delivery quicker as we deliver on Tuesday, Thursday & Friday. As we ship the product fresh with a next day delivery, no delivery will be held up on Sunday at the depot.

13. Can I return my products?






We're very sorry, but our products are made to order and cannot be returned.
14. What happens if my products arrived damaged?

If your products arrived damaged please contact us directly on 01536 601 600 or through your order link and we will do our best to resolve the problem.

15. I have changed my mind and would like a replacement or refund, is that possible?

Unfortunately, we can't offer a replacement or refund for any items if you change your mind after your delivery.